Refund policy

REFUND POLICY — paste into Settings → Policies → Refund policy (replace everything)

60-Day Money-Back Guarantee

Take Performance Shilajit for up to 60 days from the day your order arrives. If you don't feel the difference, email us and we'll refund you in full. You don't need to send the jar back. Keep it.

How to claim a refund
1. Email sales@matasjuozapaitis.com within 60 days of delivery.
2. Include your order number and the email you ordered with.
3. We confirm your refund within 2 business days.

The guarantee covers one claim per customer and applies to orders placed on this website. Shipping fees and any optional shipping protection are not refundable.

When you'll see the money
Refunds go back to your original payment method. Your bank or card provider usually takes 5–10 business days to show it. If it's been more than 15 business days since we confirmed your refund, email us and we'll chase it.

Damaged, wrong or missing items
Check your order when it arrives. If a jar is damaged, the wrong item, or missing, email us within 14 days of delivery with your order number and a photo, and we'll send a replacement or refund you, whichever you prefer.

Cancellations
Want to cancel? Email us as soon as possible. If your order hasn't shipped yet, we cancel it and refund you in full. If it has already shipped, the 60-day guarantee above still covers you.

Subscriptions
If you subscribe, you can cancel any time before your next renewal and you won't be charged again.

Questions
Email sales@matasjuozapaitis.com. A real person reads every email.